Privacy Policy

Information we collect

Information you give us: when you place an order, request a quote, or message us through the website form or WhatsApp, we collect your name, WhatsApp or phone number, email address, country, and any details you choose to include about your enquiry.

Technical information: like most websites, our hosting and security provider (Cloudflare) automatically records basic technical data such as your IP address, browser type and the pages you visit, in order to keep the site fast, secure and reliable. We do not operate user accounts, and we do not collect or store payment-card details on this website. We also use Google Analytics to understand how visitors use the site (which pages and products are popular); it sets cookies and collects usage data such as approximate location, device type and pages viewed, which we use only in aggregate to improve the site.

How we use your information

We use the information you provide to respond to your enquiries, prepare quotes, process and ship your orders, provide after-sales and warranty support, and keep you updated about your order. We may also use it to prevent fraud and abuse, and to comply with our legal and accounting obligations.

Sharing and service providers

We do not sell your personal information. We share it only with the service providers that help us run the business, and only as needed: Cloudflare (hosting, security and anti-spam), Zoho (CRM and invoicing), our email provider, our WhatsApp messaging provider, and our shipping and payment partners. We may also disclose information where required by law.

Cookies and local storage

We use Google Analytics to understand, in aggregate, how visitors use the site, and the Meta (Facebook) Pixel to measure our advertising and show relevant ads on Meta platforms; each sets its own cookies. We also store a few preferences so the site works smoothly on your next visit — your shopping list and chosen currency (AED/USD) in your browser’s local storage, and your language in a cookie. Cloudflare Turnstile may set a short-lived token to confirm you are not a bot when you submit a form. You can clear this data at any time in your browser settings, and opt out of personalised Meta ads in your Facebook ad preferences.

Data retention

We keep enquiry and order information for as long as needed to provide our services and to meet our legal, tax and accounting obligations, after which it is deleted or anonymised.

International transfers

We are based in the United Arab Emirates and serve customers across Africa and beyond. Some of our service providers process data on servers in other countries. Where this happens, we take reasonable steps to ensure your information remains protected.

Your rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. To make a request, contact us using the details below and we will respond within a reasonable time.

Security

We use industry-standard measures, including encryption in transit (HTTPS) and reputable processors, to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data and to limit access to it.

Changes and contact

We may update this policy from time to time; the “last updated” date above shows the latest version. For any privacy question or request, contact us by email at sales@aodetectors.com or via WhatsApp. Our office is in Deira, Dubai, United Arab Emirates.